Telephone Etiquette
To understand how each individual using the telephone, contributes to the company’s overall image of how customer service is handled
To identify the skills and techniques required for excellent telephone etiquette
To learn the best language and tone of voice to use when speaking to different types of callers
To learn how to manage the ‘upset / angry’ candidate
To understand the importance of active listening and effective questioning
To identify correct and incorrect telephone standards for dealing with all calls (inbound / outbound / Onboarding)
To learn and practice how to be helpful and effective on the telephone
Instructors:
This is an all level customer service course that looks at the correct way to interact on the phone with our candidates. Often times the importance of telephone etiquette is underrated and ignored and not counted amongst the customer service topics that need to be reviewed and enhanced from time to time. This course provides step by step simple but vital techniques and tips for anybody who works in the field of catering to customers. Practicing the techniques would definitely professionalize any interaction on the telephone and enhance their confidence. This telephone etiquette customer course would enhance the Candidate Experience and facilitate Client satisfaction which is crucial to the growth of any company
Course Content
Telephone Etiquette
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